Ally Bank makes online banking services a breeze, and this fully online-only bank is a top choice for millennials thanks to its great features and easy login. Learn what to expect when you set up your online banking services with Ally today.
Ally Bank is a digital financial services company and one of the top 25 U.S. financial holding companies. They offer a range of financial products and services for consumers or businesses for nearly 100 years. Ally’s online banking services are award-winning, and they offer credit and lending as well as auto financing services that you can manage easier than ever before.
Best of all, Business Insider named this bank the best option for millennials because Ally offers entirely online-only services. Online banking services are a hit with millennials, and the services that Ally offers come with no monthly maintenance fees, don’t require a minimum balance in your account, and rewards customers with the best annual percentage yields (APY is the rate you earn) found anywhere.
Online banking is on the rise and setting up your online banking login to get started with Ally is easy. This guide will go over everything you need to know to setup and log in to your Ally account through easy to follow steps, no matter what type of device you have. Use these tips to help you log in to your account quickly in the future and learn about common login errors with Ally before you sign up.
Why Choose Ally Bank?
Online-only banks like Ally come with low fees and high rewards, and users can even access their accounts through a network of 43,000 free ATMs in the United States. But you don’t have to worry if you can’t find an ATM that’s covered, you can use any out-of-network ATM as well. If you can’t find an ATM, Ally will reimburse you up to $10 in ATM fees for each statement cycle.
With this online option, you can also link up to five digital payment apps like Apple Pay, Google Pay, or Samsung Pay. There are awesome perks for saving and investing purposes, and if you have multiple accounts linked together, you can overdraft your account without worrying about penalization fees. Using the smartphone app, you can deposit checks too.
With Ally, you can view your account balance, download important documents, transfer funds between your accounts, pay bills, and
The only thing you can’t do is go to a physical storefront or deposit cash. To deposit money in your Ally account, your deposit options include:
- Mobile check depositing that’s as easy as snapping a photo
- Setting up direct deposit
- Setting up a wire transfer from any U.S. bank
- Sending in a check by mail with paid postage
- Transferring funds between your other accounts, with Ally or other institutions
Ally Bank Online Banking Login Instructions
If you already have an Ally online account, you can log in using the username and password you set for your account. Head to the online web address by typing allybank.com into your web browser’s address bar on your computer or use your mobile device by heading to m.allybank.com or logging in from the mobile banking app for iPhone or Android devices.
However, if you need to set up online access or open a new account, call Customer Care Support to get started. If you don’t already have a username or password, you will need to also contact customer service to set one up.
You may be prompted to enter in a 6-digit security code if you log in from an unrecognized device. If you’re logging in for the first time, the code will be sent to you in a text message or email. The code can only be used one time though and it will expire 20 minutes after it is sent, so you will need to be quick.
Log in to your online account from a computer using the following steps:
- Open your internet browser
- Head to the Ally Login page
- Enter your username and password
- Click the green Log In button
- Register or save your log in information on your personal computer for quick access next time
Some internet browsers also work better with Ally than others. The browsers that work best with online banking can vary, but Ally recommends their clients use the following:
- Microsoft Internet Explorer 11 or higher
- Google Chrome 16 or higher
- Mac Safari 9 or higher
- Mozilla Firefox 9 or higher
- Microsoft Edge 3
Ally Bank Mobile Banking Login Instructions
Because Ally Bank is an online-only, fully-virtual banking option, you have a variety of options when it comes to how you choose to bank. You can access your account using any web browser or desktop, or you can use a smartphone or tablet to manage your accounts on-the-go from anywhere.
When it comes to mobile banking, you can download the app from four different places including:
- Apple’s App Store
- Google Play Store
- Amazon App Store
- Windows Phone Store
Instructions for Apple Devices
Apple users may have the best experience using the Ally Mobile app, as iPhones and iPads have more capabilities that allow Ally to offer all their banking tools. However, if you sign in using an Apple tablet, you may not have access to the Touch ID or Ally Assist feature, which is a virtual assistant feature similar to Apple’s Siri that allows you to inquire about your accounts.
To get started with the Ally Mobile app on your Apple device, follow these steps:
- Locate and download the free Ally Mobile app from the App Store for iOS devices
- After the app is installed, use the touch sensor to log in with the touch ID feature or enter your username and password in the login field
- Tap “Login”
Instructions for Android Devices
With the Android app, you have access to nearly all the banking tools available with the Apple app. Android devices, both phones, and tablets don’t feature the Touch ID function or Ally Assist though.
Log in to your Ally mobile banking account on any Android device using the following steps:
- Go to the Google Play Store
- Download the Ally Mobile app
- Type in your username and password
- Click “Save Username” for faster access in the future
- Finally, click on “Log In”
Instructions for Windows Phones
Windows phone users also have app capabilities, but they are more diminished than the experiences that Apple or Android devices offer. The Windows app will exclude features such as the ATM locator, Ally Assist, Touch ID, Fingerprint verification, and card controls.
If you have a Windows Phone 8 and Windows 10, you can log in to your account using the Windows app following these steps:
- Head to the Windows Phone Store
- Download the Windows Ally app
- Enter your username and password
- Click the blue “Login” button
Common Online Banking Login Issues with Ally
As with any online banking app or website, you may experience issues from time to time. Ally customer reviews don’t mention any trouble with users accessing their accounts, and the only real issues users face is when a username or password has been forgotten. Sometimes people face trouble if their phone is lost or stolen, but the secure platform with fingerprint technology reduces any risk there.
For lost or forgotten usernames, you can call customer service at any time to have it reset. If you forgot your password, simply click the link at under the Login box on the home screen and your password hint will be emailed to you with a link to reset your password.
Useful Details and Links
Ally Bank has a Frequently Asked Questions page where you can find the answers to any problems you may have. Head to personal banking and then click the “Apps & tools” drop-down menu to find help with Mobile web and app questions.
If you are still facing issues, Ally offers 24/7 customer service. You can call Customer Care Support free of charge at 1-877-247-2559. Real customers say the customer service is robust. Some even say Ally is the online bank with the best customer service experience. Other reviews from real users claim Ally representatives have hung up on them after long wait times.
One of the best features of Ally’s online system is that you can Click contact on the website’s main heading to find every phone number and see current estimated wait times to speak to customer service. You can talk to a teller whenever you want, in the comfort of your own home.
However, if you don’t enjoy using the phone to contact customer support or don’t have access to call, there is a chat feature. Log in to your account and click “Chat availability” located at the top of the page. You can also email Ally using a secure messaging system once you log in.